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Roaming and services abroad

Roaming

Where can I find information on roaming and roaming fees?

How can I activate or deactivate roaming?

In your MyGoMo account, you can change your roaming usage settings at any time. Connect to your account and go to the Subscriptions section, then to Configuration and to Roaming cost management.

How can I change my roaming limit?

In your MyGoMo account, you can personalise or deactivate your roaming services (calls, internet and SMS) for all the lines that are linked to your account. To do so, log in to your account and go to the Subscriptions section, then to Configuration and to Roaming cost management. Click on Edit to manage your roaming spending limits.

Which fees are included in the roaming spending limits?

The roaming limits you set cover all the fees related to your roaming usage that are not included in your subscription.

Fees included in your limits:

  • Internet
  • Calls
    • Incoming calls
    • Local calls
    • Calls to Switzerland
    • Calls to other countries
    • Calls to voicemail
    • Calls to premium numbers
    • Call forwarding
  • SMS: outgoing SMS only

What happens if I reach my roaming spending limits?

If you reach the spending limit you have set (e.g. CHF 100.-/month), you can increase your volume by modifying the settings of your line. To do so, log in to your account and go to the Subscriptions section, then to Configuration and to Roaming cost management. Click on Edit to manage your roaming spending limits.

If you have reached the maximum permitted limit, your roaming services will be blocked until the end of the current month. They will be available again from the 1st of the next month.

How can I reduce my roaming costs?

With GoMo you benefit from extremely attractive tariffs. In addition, we recommend that you use Wi-Fi whenever possible or that you activate Wi-Fi Calling.

How much do I have to pay for data consumption while roaming once I have used up my included data volume?

Only for GoMo+ – If you run out of data, you will be redirected to a web page where you can purchase additional data packages, valid for 365 days after activation. 

If you do not buy a data package, you will no longer have access to mobile data and no charges will be applied.

Which browser should I use to purchase additional data packages while abroad?

Open the page costcontrol.go-mo.ch/status using Firefox or Safari on your mobile phone. It is not possible to purchase additional data packages using the Opera mobile browser (and with Chrome, it works only intermittently).

Are there roaming Data Packs for GoMo+?

Yes. The prices for roaming services are available here: https://www.go-mo.ch/en/roaming.

What other precautions can I take to avoid data roaming?

In addition to deactivating data roaming, we generally recommend that you deactivate “Mobile Data” in your settings. Some Android devices are also equipped with a “Data Saver”, which must be activated by the user.

To prevent further risks, the following functions should also be deactivated:

What happens if I’m on a plane, on a ship or in a satellite zone?

Roaming usage in satellite zones is not possible with your GoMo subscription.

Calls abroad

Where can I find information on calls abroad and the corresponding fees?

What happens when I reach my spending limits for calls abroad?

When you reach the maximum allowed limit, your services not included in the price plan will be blocked until the end of the current month. They will be available again from the 1st of the next month. 

You can of course continue to use your unlimited allowance in Switzerland.

What happens once I've reached the maximum limit of CHF 300.- for my line?

With your subscription, you can spend up to CHF 300.- on services not included in your price plan (international calls, roaming, value-added services). If you have reached the maximum permitted limit, the services not included in your price plan will be blocked until the end of the current month. They will be available again from the 1st of the next month.

You can of course continue to use your unlimited allowance in Switzerland